Frequently Asked Questions

Welcome to the JumperTime FAQs. JumperTime sells adjustable dumbbell sets, expansion kits, stands, handles, weight plates and selector pins, all listed in one place. Expansion kits and accessories are listed for the series and weight ranges stated on each product page, so please check the product details before ordering. If your question is not answered below, please contact us.

Do you ship outside the United States?

No. JumperTime ships only within the United States. We do not offer international shipping at this time.

How much does shipping cost?

Shipping is free on all orders. There are no additional fees at checkout for standard delivery.

How long will delivery take?

Total delivery is 3–7 business days. Orders are processed within 0–2 business days, Monday to Friday, and transit takes 3–5 business days. Orders placed after the 5:00 PM (EST) cut-off are processed on the next business day, and orders are not processed or shipped on weekends or public holidays. Please make sure your shipping address is correct before you order — we are not responsible for orders shipped to an incorrectly provided address. Full details are in our Shipping Policy.

How do I track my order?

When your order ships, you will receive a confirmation email with a tracking number, which you can use to follow your shipment with the carrier. You can also track your order on our Order Tracking page using your Order ID and the billing email you used during checkout. If you have not received a tracking email within 2 business days, please contact us.

What is your return policy?

Returns are accepted within 30 days of delivery. Returned items must be unused, in their original condition, and in their original packaging, including all parts, manuals and accessories, with proof of purchase. Returns are by mail only — we do not accept in-store returns. Full details are in our Refund & Return Policy.

Who pays for return shipping?

A prepaid return label is included for eligible returns. If you placed a wrong order, return shipping costs are your responsibility. For customer-error or change-of-mind returns, return shipping may be deducted from your refund.

Is there a restocking fee?

No. There is no restocking fee for items that meet our return criteria.

What if my order arrives damaged or defective?

Please take clear photos of the damaged item and its packaging and contact us within 7 days of the delivery date, sending the photos and your order number to [email protected]. Without photographic proof of damage, we cannot offer a refund, replacement or credit, and claims made after 7 days or without visual proof may not be eligible.

When will I receive my refund?

Once we receive and inspect your return, please allow up to 7 business days for your refund to be processed to your original payment method.

Can I cancel my order?

You may cancel your order within 30 minutes of placing it by sending us an email at [email protected] with your order number. Once an order has shipped, it cannot be canceled, but eligible items may be returned under our Refund & Return Policy. Full details are in our Cancel Order Policy.

Which payment methods do you accept?

We accept Visa, Mastercard, American Express, JCB, Discover, Diners Club and Apple Pay. All payments must be made in full at the time of purchase. We do not offer payment plans or installment billing at this time. Full details are in our Payment Policy.

Do you offer assembly or installation?

No. JumperTime does not offer assembly or installation services.

Contact Us

If you have any questions about JumperTime or your order, please contact us: